Return & Exchange Policy

RETURNS & EXCHANGES

At MAEVEWEAR, we want you to love every purchase. If something isn’t right, we’re here to help.

You may request a return or exchange within 6 days of delivery, provided the item is unused, unworn, and in original condition.

ELIGIBILITY

To be eligible for a return or exchange:

  • Items must be unused and in original condition
  • Items must be returned within 6 days of delivery
  • All original packaging must be intact

Please note:
Custom or made-to-order items are non-refundable.

EXCHANGES

We offer free exchanges for eligible items.

  • Replacement items are shipped at no additional cost
  • Exchanges are processed once we receive and inspect the returned item
  • A new order will be created for your replacement

REFUNDS

  • Refund requests must be submitted within 6 days of delivery
  • Approved refunds are processed within 14 days after inspection
  • Refunds are issued to your original payment method

After 6 days:

  • You may receive store credit or an exchange (same or lesser value)
  • Any remaining balance will be issued as a digital store credit

Shipping charges are non-refundable unless the return is due to our error.

RETURN SHIPPING

  • If the return is due to a MAEVEWEAR error (wrong or defective item), we will cover all return shipping costs
  • For all other returns, customers are responsible for shipping costs
  • If using our prepaid label (when not our error), the cost will be deducted from your refund

ORDER ISSUES

We take full responsibility for:

  • Defective or damaged products
  • Incorrect items, sizes, or colors sent

In such cases, we will provide a replacement or full refund at no cost.

CUSTOMER RESPONSIBILITY

We are unable to process refunds for:

  • Incorrect shipping details provided at checkout
  • Orders already processed or shipped

Please ensure all order details are correct before confirming your purchase.

IMPORTANT NOTES

  • Product colors may slightly vary due to lighting or screen differences
  • Once an order is placed, it cannot be modified

LATE OR MISSING REFUNDS

If your refund hasn’t been received:

  1. Check your bank account
  2. Contact your payment provider
  3. Allow 5–10 business days for processing

Still need help? Contact us at:
contact@maevewear.com